Operational Quality Improvement Manager
Otterburn, Birmingham
Operational Quality Improvement Manager
Position: Operational Quality Improvement Manager – Commissioning
Location: Across all Exemplar Health Care homes, national role
Contract type: 40 hours per week, predominately Monday to Friday but must be flexible
Rate: £55,500 per annum + £3,000 car allowance
We are looking for a highly organised individual who thrives in a fast-paced environment to support our Operations team. Every health care system is built on a complex network of care processes and pathways. The overall objective for the Operational Quality Improvement Managers is to act in a proactive manner to support services to provide and improve the highest stand of care via a systematic, coordinated and coaching approach and for these standards to be sustained.
You will be responsible in supporting the Clinical Director to deliver the Exemplar Quality Strategy – these themes include:
- Clinical Excellence
- Sustainable outstanding quality
- Digital Transformation
- Responsiveness
- Service User Voice
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs.
We have over 50 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.
As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.
About the role
As an Operational Quality Improvement Manager with Exemplar Health Care, you’ll:
- Work with the Operational team (Clinical Nurse Managers specifically) to offer support, coach and be action focused.
- Be a link nurse for the company on one of the following specialisms (this role will also include the updating of policies relating to those specialisms and ensuring paperwork used throughout the organisation is relevant and current):
- Nutrition and Hydration (including dysphagia and diabetes)
- Tissue Viability
- Continence
- End of life (to include verification of death)
- Follow an improvement strategy per service focusing on compliance and effectiveness of:
- Quality Assurance (to include clinical stats management, RCA and follow up)
- Care plans and risk assessments
- Action plan compliance
- Support CNMs to update action plans following an Internal Inspection or any external inspection.
- Ensure specialist training analysis reviews are conducted monthly and support is given to ensure optimal compliance with specialist training.
- Assist with the development of quality policies and procedures, quality tools, audit materials and Service User information materials.
- Support the implementation of new initiatives to improve Service User quality of life.
Download the job description for a full list of responsibilities.
About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.
You’ll also be:
- Registered nurse, ideally with a nursing degree.
- Evidence of further professional development in relation to care, management or quality.
- Ideally a coaching qualification, able to coach and motivate others.
- Strong background in action planning and Service User care focus.
- Excellent written and verbal communication skills.
- Pragmatic in approach with strong problem solving and analytical skills and ability to apply these in complex and challenging situations.
- Able to work collaboratively across the business.
- Able to travel to all locations of the business.
What we offer
We offer great rewards and perks including:
- excellent supervision, peer support, learning opportunities and career prospects
- retail and lifestyle discounts
- free DBS check
- electric car salary sacrifice scheme
- paid NMC membership
- paid access to the RCNi Learning platform
- 24/7 counselling and support
- Blue Light Card eligibility.
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.
For an informal chat about joining us, please contact Lisandra Ferreira on LFerreira@exemplarhc.com or 07951 794 598.
Colleague stories
“There are many career opportunities at Exemplar Health Care and the support that I’ve received has been amazing. Everyone at Exemplar Health Care is committed to not only our residents, but each other. I am proud to be part of the Exemplar family.”
Nurse – Exemplar Health Care
Rewarding your dedication
Whether it’s RCNi membership or NMC PIN payment for Nurses, or lifestyle and retail discounts for everyone, we’re always thinking about new ways of saying ‘thank you’ for being part of our team.
Lifestyle and retail discounts - all colleagues can access great savings and monthly discounts on high street shops, restaurants, pubs and holidays, as well as 2-for-1 cinema tickets.
Employee Assistance Programme - all colleagues can access 24/7 counselling and support through our wellbeing partner, Care First.
Pension plan - after 3 months, you’ll be auto-enrolled into our pension scheme with NOW pensions, where you’ll have up to 5% of your earnings (depending on your salary) put into the pension and we’ll contribute an additional 3%.
Paid DBS check - we’ll pay for all new starters to have a DBS check, so you don’t need to cover the cost.
Referral bonus - if you recommend a friend for a care role with us, you’ll both receive £150, and you can refer as many people as you like.
Career development opportunities - there are lots of opportunities to develop your skills and progress in your career at Exemplar Health Care, if you wish. Find out more.