Service user stories

Read how our care has made a difference to the lives of adults living with complex needs. 

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Female service user sat chatting to a care worker

Life in our care homes

We love sharing stories about how our care has supported people to achieve their goals and live as fulfilled lives as possible.

Scroll down to read about the incredible journeys of some of our service users.

Liam's story

In 2019, Liam was in a catastrophic road traffic accident and suffered a traumatic brain injury. He started his rehabilitation in the complex rehabilitation unit at The Walton Centre in Liverpool, before moving into our Ribble View care home in Preston for a longer term placement in April 2020. Thanks to our high staffing levels and in-house Therapy Team, Liam continued his rehabilitation journey and made great progress, and has now moved to a rehabilitation centre closer to his family.

Read Liam's story

Liam came to Ribble View with significant support needs, including using a PEG for feeding, limited communication and a large amount of equipment to support with his movement. Thanks to the in-house Therapy Team and high staffing levels at Ribble View, Liam’s abilities improved over time. Through an intensive therapy programme, including the use of virtual reality, the team worked with Liam to encourage independence of movement, improve joint range of motion, develop memory and processing skills and maintain attention within a task.

Physiotherapist at Ribble View

Liam lives at Ribble View

Hear Annie's story

Annie's story

Annie moved into our Copperfields care home in Leeds following a failed placement at another care provider. She now gets the care she needs from the trained team at Copperfields, which has supported her to become more independent. She lives a fulfilling life at Copperfields and enjoys taking part in a range of activities, including being the Service User Ambassador at the home. 

Watch Annie's story 

The things I like about Copperfields are the carers - well my friends - and the residents. I have never been in such a supportive place in all my life. The staff support me with my independence. I have learned to trust people and it's special because I am treated with respect. 

Annie - Resident at Copperfields

Andy's story

Andy lives at our Scotia Heights care home in Stoke-on-Trent. He moved there in 2014 following a stroke in 2009 which left him with difficulties in processing and comprehending information, and weakness to the left side of his body. Andy also lives with schizophrenia and in the past has experienced episodes of psychosis and disorientation. With the support of our in-house team, his Schizophrenia is well controlled and he's independent in most aspects of his day to day living, taking part in his favourite hobbies and volunteering with a local charity group. 

Read Andy's story 

Andy has recently started fishing, a hobby that he enjoyed when he was younger. He previously did rod fishing, but due to his left sided weakness, he has had to adapt, taking up pole fishing instead. He was thrilled to have caught five fish on his first time back.

Andy, resident at Scotia Heights care home, fishing

Hear Sarah's story

Sarah's story 

Sarah lives in our Ribble View care home in Preston. She moved into Ribble View following a stay at a rehabilitation centre in Southport. She loves the friendly team who work at the home - she says: "They make you feel as though they are your friends and they’re not there to look after you."

Sarah is the Service User Ambassador at Ribble View and loves coming up with new ideas to make the home even better. This role gives her a sense of purpose and says that it makes her feel more accepting of her disabilities. 

Watch Sarah's story 

I’d say come here. It’s the best place I’ve been. And I felt settled more a less straight away. It’s comfortable. It feels like 'your' home not 'a' home.

Sarah - resident at Ribble View