A detailed and transparent referral process
We know health and social care systems are under increasing pressures. That’s why, where possible, we work with local stakeholders to do an assessment within 48 hours of referral.
To enquire about care, contact our Referrals Team.
Call: 01709 565777
Email: referrals@exemplarhc.com
Fill in our online form
Referral and assessment process
Our pre-admission assessment goes beyond clinical needs to consider 16 areas of care and support, based on the ‘NHS continuing healthcare decision support tool’.
Each assessment is completely person-centred. We start with zero hours and build in all time required to meet the person’s needs and goals.
This includes a ‘community-fit’ assessment, which makes sure we’re the right fit for the individual, and the individual they’re the right fit for our home and its community.
This creates an environment where everyone’s settled and supported, no matter how long they’ve been with us.
After an assessment, our detailed report outlines how we’ll meet the individual’s holistic needs, with a clear breakdown of everything included in our care.
If you’ve received a costing report from us and you’d like some more information, please get in touch.
FAQs about our assessment process
If you can’t find what you’re looking for, here are some of the frequently asked questions we get asked.
If you’ve received a costing report from us and need some help understanding it, download our short ‘Understanding your costing report’ guide.
What’s your assessment process?
On referral, one of our clinicians carries out an initial assessment.
If we determine we can meet the individual’s needs, we proceed with a comprehensive clinical assessment, with input from our clinical experts.
We also carry out a community fit assessment to make sure the person is a good fit for our existing communities.
The detailed costing report outlines the care we’ll provide to support the individual to achieve their goals.
We aim to deliver this report within five working days of the assessment. However, sometimes this may take longer due to the complexity of care needs.
Our priority is always to provide a thorough assessment to reduce the risk of placement failure.
What do you assess?
During the assessment, we evaluate 16 areas of care and support, based on the ‘NHS continuing healthcare decision support tool’.
These are:
Behaviour
Cognition
Psychological and emotional needs
Communication
Mobility
Nutrition
Continence
Skin and tissue viability
Breathing
Drug therapies
Altered state of consciousness
Professional intervention
Clinical support
Social support
Hygiene
Other significant needs
For each area, we address required interventions (and their duration and frequency), and the type and number of staff needed to support this individual (including nursing, care, and therapy staff).
We also listen to the views of the individual, their family, and relevant professionals from the current placement.
Can you take urgent admissions?
With increasing pressure on local health and care systems, we can work with local stakeholders to do an assessment within 24-48 hours for emergency and urgent admissions, where it’s suitable to do so and in exceptional circumstances, such as if a placement is closing down or if notice has been served.
Please note, due to the complexity of the people we support, this can often take longer.
However, we’ll make every effort to ensure people can access the care they need, as quickly as possible.
Is the fee negotiable?
Our detailed assessment identifies all the care and support needed to meet someone’s complex and holistic needs.
This makes sure they receive the right care, from the right team, from the start - reducing the risk of the placement failing.
The weekly fee reflects all care, support, and interventions required based on our assessment.
It would only be possible to reduce the fee if we also reduce care needs. However, our priority is always to provide the necessary - and person-centred - support to make sure the placement is stable and successful.
How soon do you review the costing after admission?
We review all placement costings six weeks after admission, allowing for a ‘settling in’ period to ensure stability for the individual.
Then, we carry out further reviews annually, or whenever care needs change.
If the reviews show change in care needs or costing, we’ll share this with you as soon as possible.
How often do you review people’s care needs?
Our care and nursing teams are continually monitoring the care they provide.
The allocated Nurse completes a formal monthly review of each individual’s care profile.
If this review identifies a change in care needs, we also review the weekly care cost.
During reassessments, we keep the original assessment information in the report. This allows you to clearly track changes and progress.
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