Make a referral for a complex care placement

A detailed and transparent referral process

We know health and social care systems are under increasing pressures. That’s why, where possible, we work with local stakeholders to do an assessment within 48 hours of referral.

To enquire about care, contact our Referrals Team.

Form submitted successfully

Referral and assessment process

1
Carry out a comprehensive clinical assessment

Our pre-admission assessment goes beyond clinical needs to consider 16 areas of care and support, based on the ‘NHS continuing healthcare decision support tool’.

Each assessment is completely person-centred. We start with zero hours and build in all time required to meet the person’s needs and goals.

2
Ensure the home meets a person’s needs

This includes a ‘community-fit’ assessment, which makes sure we’re the right fit for the individual, and the individual they’re the right fit for our home and its community.

This creates an environment where everyone’s settled and supported, no matter how long they’ve been with us.

3
Prepare a needs-led costing report

After an assessment, our detailed report outlines how we’ll meet the individual’s holistic needs, with a clear breakdown of everything included in our care.

If you’ve received a costing report from us and you’d like some more information, please get in touch. 

FAQs about our assessment process

If you can’t find what you’re looking for, here are some of the frequently asked questions we get asked.

If you’ve received a costing report from us and need some help understanding it, download our short ‘Understanding your costing report’ guide.

Find a care home

Explore care homes across England for adults with complex needs.

See our care home locations
Enquire about care

Get in touch to discuss a complex care placement for someone you support.

Make a care enquiry
Start a career in care

Explore rewarding roles with training, support, and chances to grow.

Apply for a job
Contact our team

Reach out with questions about care placements, jobs, or general enquiries.

Get in touch with us