Your loved one’s care is our priority
We know choosing a care home is a big decision, and it’s normal to have lots of questions along the way.
This section is here to support you, with clear guidance and practical information about the care we provide.
You’ll find details about our care homes, how we work in partnership with families, and what to expect when your loved one is supported by our teams.
We’re here to help you feel informed and involved at every stage.
How to choose a care home
Finding the right care home is an important decision. Learn what to look for, the questions to ask, and how we’ll support you through every step of the process.
Life in our homes
Discover what daily life is like in our homes - from meaningful activities and home comforts to person-centred support that helps people live fulfilling lives.
Important information
Read everything you need to know about visiting, staying in touch, and being involved in your loved one’s care, all in one helpful place.
Find a care home near me
Use our online search tool to explore our complex care services across England, and find the right home to meet you or loved one’s needs.
How to raise a concern or complaint
We’re always here to listen. Learn how to share feedback or raise a concern, and how we handle complaints openly, fairly, and with care.
In our homes, you can expect:
Bright and spacious accommodation, either purpose-built or adapted to meet people’s needs
Fully furnished en-suite bedrooms, which can be decorated to individual taste
Comfortable lounges, dining areas, and activities hubs for socialising
Regular trips and outings, as well as events and parties in the home
Group and one-to-one activities, both inside and outside the home
Quiet areas to enjoy time with friends and family - some of our homes also have guest rooms for overnight stays
An open-door policy, so friends and family can visit whenever they like
Trained colleagues, who have the right knowledge, skills, and values to care for your loved one
Explore care homes across England for adults with complex needs.
Get in touch to discuss a complex care placement for someone you support.
Explore rewarding roles with training, support, and chances to grow.
Reach out with questions about care placements, jobs, or general enquiries.