Information for families

We know that families, friends and carers are a vital part of our resident’s lives, and that’s why we welcome family involvement in every part of daily life.

Make a referral

Male in wheelchair walking round a lake

Information for families

We know that families, friends and carers are often a vital part of our resident’s lives. Working well with them is an important part of our mission to make every day better. That’s why we welcome our resident’s families in every part of daily life in our care homes.

If you’re looking for a care home for your relative, our Referrals Team are on hand to help you find the right care home and answer any questions you may have.

Get in touch

Care worker walking with male resident down care home corridoor
Female service user in care home posing for the camera

Why choose Exemplar Health Care

When you choose an Exemplar Health Care home, you’re choosing one of the country's leading nursing care providers.

We have a reputation for delivering high quality care that’s built around your relative and their unique needs and goals.

Why choose us

Before my daughter came to Fairburn Mews she was emotionally distressed - but she is in a much better place now. The staff at Fairburn Mews are very supportive to her and myself, and have gone above their duty - they are amazing.

Relative of resident at Fairburn Mews

Male resident stood outside his house with arms folded

Life in our homes

Life should always be filled with the things that you love doing. That's what we encourage at Exemplar Health Care.

We encourage people to continue to do the things that they enjoy, as well as develop new hobbies, access education and volunteering if they wish.

Read what people have to say about living in our homes.

Service user stories

The care teams help with my independence simply by letting me lead. If I want to do something, they'll help me do it. They join in my activities and they will sit with me and they'll talk about it. Or they will support me in my work as an ambassador for the home.

Anthony – resident at Lakeview

Mum with disabled son in a bowling alley

Family involvement and support

We welcome family involvement in every part of daily life. We work with individuals to identify the important people in their lives, and support them to maintain these relationships.

Where appropriate, we include family members and friends in all aspects of home life - we know that loved ones can provide valuable ideas, care advice and emotional support.

All of our homes have an open-door policy and lots of opportunities to feedback, to ensure that we can learn from and listen to family members.  

Family support

I would just like to say that it is a pleasure coming to visit and you really do keep us very well informed. I just love looking at the pictures you send us of Dad enjoying the activities. What a lovely place it is. Dad seems really happy and we really enjoy the visits.

Relative of resident at Marmaduke