Service User Council
Each of our care homes has a Service User Ambassador who acts on behalf of the residents in the home on the Service User Council.
The Service User Council is made up of ambassadors from each Exemplar Health Care home and members of our Leadership Team. The council meets every month and gets involved in important decisions and projects across the company.
The Council has been involved in important changes such as developing our service user holiday policy and organising company-wide competitions such as our Exemplar Elite Games and Exemplar’s Got Talent.
Meet Sue - Service User Ambassador at Eastlands
Hello, I’m Sue and I’ve been living at Eastlands for 11 years now. I’m the Service User Ambassador for the home.
As the Service User Ambassador I want to help others. I do a lot of work with Mercy, our Home Manager - she listens to me and we have a good relationship.
I have been involved with many things in the home especially the activities and greeting people when they visit the home.
The home understands that it’s important to include us as we can say what we think. And they do listen.
Service user guide for new residents
People told us that they often feel worried about moving into a care home. So our Service User Ambassadors have created a service user guide for each home that they give to people before they move in.
The guides, also available in easy read and other languages, give a friendly introduction to the home and share useful information such as meal times and local amenities.
Our Service User Ambassadors act as a buddy to new residents for the first few weeks, if they wish. This supports people to feel welcome and settle into their new home.