Understanding and helpful staff who do genuinely care for the residents like their own family members; it’s not just their job. The home feels like a home from home. Residents are encouraged to decorate bedrooms to make them feel more at home. Residents have days out and are entertained during the day. An all-around excellent care home.
Kelly, daughter of resident at Kavanagh Place
Service User Council
Everything we do is influenced by the ideas and preferences of the people we support. And the people on our Service User Council are at the heart of any major decisions affecting our service and homes. The Service User Council is made up of a team of Ambassadors, who meet regularly with Exemplar Health Care team members and senior managers, including our dedicated Service User Engagement Manager.
The council actively influence, change and improve our services working together to make every day better for themselves and their fellow service users, ensuring every single person in our care has the ability to influence or improve almost any aspect of our business.
I use technology to help me participate in recruiting team members. I am supported by the Occupational Therapist (Emma) to type the questions for the interviewees and add them to my communication aid. I have interviewed for nursing, care and catering team members, and Clinical Nurse Managers. I came up with the questions myself and tailored these to each role.
Ron, service user at Ravensdale