Family support

We know that families, friends and carers are often a vital part of our resident’s lives, and that’s why we welcome family involvement in every part of daily life.

Make a referral 

Male service user with mother in a bowling alley

We know that families, friends and carers are often a vital part of our resident’s lives, and working well with them is an important part of delivering person-centred care. That’s why we welcome family involvement in every part of daily life.

We work with individuals to identify the important people in their lives, and support them to maintain these relationships.

Where appropriate, we include family members and friends in all aspects of home life – from moving in, to events and celebrations, and care planning - we know that loved ones can provide valuable ideas, care advice and emotional support.

All of our homes have an open-door policy, as well as formal feedback processes such as annual surveys and regular relative meetings, to ensure that we can learn from and listen to family members.  

Family involvement in care planning

We respect the knowledge that family members have about their loved one, and are committed to using this during the care planning process.

We work with individuals and their family to develop a care plan that meets their goals and wishes, and ensure that they’re involved in regular reviews.

As part of this care planning process, we’ll ask individuals if and how they want their family to be involved in their care, and what areas of their life they want their family to be involved in. Where agreed, we’ll work with families to identify how they prefer to be communicated with. 

Activities and events

Our homes have an open-door policy and we welcome family and friends to join in activities, parties and events wherever possible.

Keep an eye on the home’s noticeboards for dates coming up.

Support for family members

We know that it can be an emotional and stressful time when a loved one moves into a care home, but we’re here to help and support you through the journey.

Our Home Managers will be happy to answer any questions or concerns, or you can contact our central enquiries line

A family's story

A couple’s story