Coronavirus advice

As Coronavirus (COVID-19) becomes more widespread, we want to assure you that the safety of our residents, colleagues and visitors is our number one priority.

As experts in specialist care for those with complex needs, our service users fall into the higher risk category within the general population, and we are therefore taking every possible step to minimise the risk to them and our colleagues.

We’ve implemented a number of precautionary measures, some of which are shared below, and are closely monitoring the situation and following the Government’s guidelines and advice. 

We’ll update this webpage with any developments. 

Last updated:25 March 2020 

What are we doing? 

We’ve implemented a number of precautionary measures and are closely monitoring the situation and following the Government’s guidelines and advice. 

We understand that this is a worrying and unprecedented time and we will aim to keep you up-to-date and fully informed with all of our plans and procedures. 

Visits

We have made the decision to limit non-essential visitors to our homes until further notice, including family members, hairdressers, entertainers and contractors carrying out non-essential services. We appreciate that this might be difficult for many of our residents and their family and friends, and we will continue to work with them to ensure that they can keep in regular contact. Wifi is available in all of our homes and new iPads are being rolled out so that people can keep in touch via video calls. We are keeping this policy under review and will update you of any changes that we make. 

Our Home Managers and support teams will be in regular contact with family and friends directly, to provide updates about their loved one’s. 

Keeping active and engaged

Our teams are working hard to support and empower people to stay active and engaged. All of our homes have an Activities Team that is organising group and individual activities. Some of our homes have already received letters and drawings from local schoolchildren, which has really brightened up their day, and we’re running a social media campaign called ‘Every Day Letters’ to encourage more young people to email letters and drawings. We've also set up internal groups and penpals for service users and colleagues to share photos, messages and videos with each other. 

Pre-entry screening 

All essential colleagues who enter an Exemplar Health Care building must complete a screening questionnaire and wash and dry their hands before entry. We will not allow entry to anyone who is displaying the symptoms of the virus, has a temperature of above 37.8 or has recently travelled to a category one country. 

Infection control 

We have put measures in place to ensure that all colleagues have received up-to-date training about infection prevention and control, and specific training about Coronavirus. This includes an awareness of the necessary precautions to help prevent the spread of the infection, such as regular hand washing and covering coughs or sneezes with a tissue. The Government has advised that regular handwashing can significantly reduce the risk of Coronavirus spreading. The National Institute for Health and Care Excellence (NICE) guidance explains how the correct way to wash your hands in order to minimise the risk of passing on infections. Read the guidance that we're following here

Our homes have also increased their daily cleaning schedules and we’re providing extra supplies of cleaning products, to ensure that everyone living and working in our homes stays well. 

Staffing 

We have set out a contingency plan should our staffing levels be affected by the virus. We are confident that we have plenty of resources to ensure that our service users can continue to receive the care that they need, should staff be absent from work due to Coronavirus. We have a large reliable team of bank and agency staff, as well as non-direct care and central team colleagues, who are in place to support our homes if needed. 

We're also advertising for a number of temporary and permanent roles across our 32 homes, including for Associate Carers, which is an ideal role for students and people who work in the leisure and hospitality sectors who might be looking for temporary work over the coming months. 

Admissions

At this time, Exemplar Health Care is still taking referrals, where possible and appropriate, and we hope that this will help to ease the pressure on the NHS and wider health and social care system. 

For more information or to make an enquiry, please contact our friendly Referrals Team on 01709 565777 or email referrals@exemplarhc.com

You can find bed availability across all of our homes here on our website.

Questions or concerns? 

We understand that this is a worrying and unprecedented time and we will aim to keep you up-to-date and fully informed with all of our plans and procedures. 

If you have any questions or concerns about Coronavirus, please contact your home manager in the first instance, or email us at enquiries@exemplarhc.com (Monday to Friday 09.00-17.00).  

For the latest advice, please visit the Government website