Coronavirus advice

As the Coronavirus (COVID-19) pandemic continues, the safety of our residents and colleagues remains our number one priority. 

As experts in specialist care for those with complex needs, our service users fall into the higher risk category within the general population, and we are therefore taking every possible step to minimise the risk to them and our colleagues.

We’ve implemented a number of precautionary measures and are closely monitoring the situation and following the Government’s guidelines and advice. 

We understand that this is a worrying and unprecedented time and we will aim to keep you up-to-date and fully informed with all of our plans and procedures. 

Care home visiting

Our homes are working in line with national and local guidance regarding visits to care homes. If you’d like to enquire about the visiting guidance and arrangements for a home, please contact the Home Manager.

From 8 March 2021, care home residents can have one regular indoor visitor. Our Home Managers will be in touch with relatives regarding this arrangement. All visitors must complete a pre entry questionnaire, undergo a lateral flow test and will be required to follow strict infection prevention and control measures, including the use of PPE.

Please note that there is no change to the current visiting restrictions where a home is in an active outbreak of Coronavirus (COVID-19). Relatives will be kept informed of any outbreak and the dates that visiting can recommence.

We will also facilitate outdoor visits where possible, as the weather starts to improve.


The majority of our colleagues and service users have received the COVID-19 vaccination.

We believe that the vaccine is positive news for everyone, as it is the only long term answer to beating the virus.

We continue to support and encourage everyone who lives and works at Exemplar Health Care to have the vaccine.

Pre-entry screening 

We continue to implement strict signing in and out procedures across our homes. All essential colleagues who enter an Exemplar Health Care building must complete a screening questionnaire, have their temperature taken and wash and dry their hands before entry. We will not allow entry to anyone who is displaying the symptoms of the virus, has a temperature of above 37.8 or has recently travelled to a category one country. 

Infection control 

Our homes have also increased their daily cleaning schedules and we’re providing extra supplies of cleaning products and Personal Protective Equipment, to ensure that everyone living and working in our homes stays well. We're confident that we have adequate PPE for the coming months, and are continually sourcing new supplies. 

Admissions to our care home

Exemplar Health Care is still taking referrals, where possible and appropriate, and we hope that this will help to ease the pressure on the NHS and wider health and social care system. 

For more information or to make an enquiry, please contact our Referrals Team on 01709 565777 or email

Questions or concerns? 

We understand that this is a worrying and unprecedented time and we will aim to keep you up-to-date and fully informed with all of our plans and procedures. 

If you have any questions or concerns about Coronavirus (COVID-19), please contact your Home Manager in the first instance, or email us at (Monday to Friday 09.00-17.00).  

For the latest advice, please visit the Government website