Tyne Grange received the regulator’s highest rating in the Caring and Well-led key lines of enquiry, and 'Good' in Safe, Effective and Responsive, giving the home an overall 'Outstanding' rating.
“People were exceptionally well supported”
“People were exceptionally well supported and treated with dignity and respect,” the CQC report noted.
“We received consistently positive feedback about the caring nature of staff and their empathetic approach. People constantly referred to the trust, kindness, understanding and sensitivity to their individual needs as reasons why they felt the service was exceptional. Several people told us, it was the "Best place they had lived at."” added the CQC report.
Going the extra mile
The report also highlighted numerous examples of where staff had gone the extra mile to provide exceptionally caring and compassionate support.
CQC reported: “[Staff] worked tirelessly with people to improve their wellbeing and quality of life. For example, a person, previously confined to a wheelchair was being supported to walk independently. The person said, "We're having a party when I've managed to walk over the Millennium Bridge in Newcastle."”
This quote comes from resident, Karen, who’s lived at the home since it opened in 2020.
Karen had a spinal cord injury eight years ago which resulted in quadriplegia. With 1:1 support from our Care Team, and input from the Therapy Team at Tyne Grange, Karen’s movement has improved significantly. She’s progressed from requiring a full hoist to being able to walk using a walking frame. She’s set herself the challenge of walking over the Millennium Bridge.
“We are absolutely delighted,” said Sam Cottam, Commissioning Home Director at Tyne Grange.
“The team at Tyne Grange absolutely deserve this recognition. Their team work, commitment and dedication astounds us every day. The care team go over and above to make every day better for the service users who live in our home. They live and breathe our values - most importantly, fun!
“We are proud of every single member of the team - without whom we would not have achieved this.”
About Tyne Grange
Tyne Grange, part of Exemplar Health Care, is a specialist care home that supports adults living with complex and high acuity needs.
The home’s Nurse-led team provides specialist nursing care and rehabilitation that focuses on maximising independence, building everyday living skills and empowering people to live their best lives
Tyne Grange has 20 large bedrooms, each with an en-suite, across two units. The home has communal dining and living spaces, a sensory bathroom, a therapy room and a large accessible garden.
Tyne Grange is looking for Support Workers/Health Care Assistants and Registered Nurses to join the team.
During the home’s latest inspection, staff praised working at Tyne Grange.
The report shared quotes such as "This is the best place I've worked, it's relaxed for people and we have time to spend with them, it doesn't feel like coming to work," and "The registered manager is absolutely approachable. They are always looking for ways to improve."