System Implementation and Support Manager

System Implementation and Support Manager

Location: Field-based / Central Services (with travel to services)

Contract: Full-time, Permanent

Department: Transformation Team

Salary: Competitive, depending on experience

Drive Digital Excellence. Make a Real Impact. Join Exemplar Health Care.

At Exemplar Health Care, our mission is simple: to make every day better for the people we support and the colleagues who care for them. Our digital systems play a critical role in delivering safe, effective, and high-quality care across our services.

We are now looking for a System Implementation and Support Manager to ensure our systems are effectively embedded, optimised, and delivering real value across the organisation.

If you’re passionate about improving systems, supporting users, and driving meaningful change in a care environment—this could be the role for you.

About the Role

You will play a key role in ensuring that digital systems across the organisation are successfully implemented, supported, and continuously improved. Acting as a bridge between operational teams, system design, and governance, you will ensure systems are used effectively, compliantly, and in a way that delivers measurable outcomes.

This role combines system implementation with a strong focus on optimisation, user support, and continuous improvement.

Key Responsibilities

System Optimisation & Support

- Act as a subject matter expert for key systems, supporting homes and central teams to improve usage, workflows, and user experience

- Monitor system performance, adoption, and usage, using data and feedback to identify opportunities for improvement

- Support ongoing user needs, ensuring systems are used consistently and effectively across services

Business Analysis & Continuous Improvement

- Identify and articulate business needs, translating them into practical system solutions

- Support the definition and documentation of requirements aligned to operational, clinical, and regulatory priorities

- Undertake impact assessments to ensure system changes are well understood and effectively managed

Implementation & Testing

- Support system implementations, ensuring smooth deployment and effective embedding into operational practice

- Plan and oversee testing activities, including User Acceptance Testing (UAT)

- Develop and manage transition and cutover plans to ensure controlled and successful system changes

Training & Business Readiness

- Support the development of business readiness approaches to ensure colleagues are confident and capable in system use

- Develop and deliver training materials and guidance where required

- Promote consistent and effective system adoption across the organisation

Governance & Reporting

- Ensure systems and processes align with organisational policies, regulatory requirements, and governance frameworks

- Support governance and assurance processes for system changes

- Produce clear, structured reporting on system performance and improvement activity to inform senior decision-making

Stakeholder Engagement

- Build strong relationships with operational teams and central functions

- Act as a key point of contact for system-related queries, challenges, and improvements

- Manage stakeholder expectations and support the embedding of change across services

What We’re Looking For

Skills & Experience

- Experience supporting and implementing digital systems within a care or operational environment

- Strong understanding of care home operations and rota management processes

- Experience providing systems training and ongoing user support

- Ability to analyse data, identify trends, and drive continuous improvement

- Experience managing multiple activities and priorities simultaneously

- Excellent communication and stakeholder engagement skills

- Strong working knowledge of Microsoft Office (Word, Excel, Outlook)

- Ability to work independently and take ownership of outcomes

- Understanding of governance frameworks, compliance, and regulatory standards

For extensive list of required skills and experience please see job description attached the job advert via our website.

Why Join Exemplar Health Care?

- A collaborative and values-driven working culture

- The opportunity to shape and optimise systems that directly support care delivery

- A role with real impact on operational efficiency and clinical outcomes

- Ongoing professional development and growth opportunities

- Flexible, field-based working with support from central teams

Apply Today

If you’re passionate about systems, improvement, and making a meaningful difference in care, we’d love to hear from you.

Apply now and help us enhance the way digital systems support care at Exemplar Health Care.