Scotia Heights is rated ‘Good’ by Care Quality Commission

Scotia Heights care home in Stoke-on-Trent, is celebrating after being awarded a ‘Good’ rating from Care Quality Commission (CQC).

CQC – the health and social care regulator for England – carried out an unannounced visit of the Scotia Heights care home, on Scotia Road, to inspect standards of care and safety.

The inspector awarded the home an overall rating of ‘Good’ following the inspection.

Since Sandra Rhodes was appointed Home Manager in July 2020, the home has seen several improvements, which were recognised in the latest inspection.

During the inspection, the residents interviewed said that they ‘definitely feel safe’ in the home and that the staff were great and ‘there is enough of them’.  

The inspection also found that the home had recruited new staff to ensure safe staffing levels, colleagues supported positive risk taking, people were supported to take their medicines safely, and the atmosphere in the home was positive.

Sandra Rhodes, Home Manager at Scotia Heights, said:

“We are thrilled that Scotia Heights has achieved a ‘Good’ rating in its latest inspection.

“The home absolutely deserves this recognition and is a reflection of the hard work and dedicated of all of our colleagues.

“The care team go over and above to make every day better for the residents in the home. We are proud of every single member of the team - without whom we would not have achieved this.”

Scotia Heights, part of Exemplar Health Care, supports people living with complex and high acuity needs.

The home has six 10-bed units which support adults living with complex physical disabilities and mental health conditions.

Find out more about Scotia Heights.

To make a referral to Scotia Heights, contact our Referrals Team on 01709 565 777 or referrals@exemplarhc.com, or fill in our online form.