Operational Quality Improvement Manager - North West

Lakeview, Leigh

Position: Operational Quality Improvement Manger - North West Region
Location: Covering the North West region which includes Liverpool, Wallasey, Ellesmere port, Wigan, Rochdale and Preston.
Contract type: Permanent - full time
Rate: Up to £52,000 per annum + £3,000 car allowance

We are a rapidly expanding healthcare company with our support services based in Rotherham, South Yorkshire. Our mission at Exemplar is to make every day better for the people who live and work in our homes. Our community-based homes and OneCare services provide person-centred care and rehabilitation that focuses on maximizing independence, building everyday living skills and empowering people to live as fulfilled lives as possible. We currently have 40 Care Homes and have an exciting growth plan to open 8 more by the end of the financial year, with further plans for growth over the next 5 years.

We are looking for a highly organised individual who thrives in a fast-paced environment to support our Operations team. Every health care system is built on a complex network of care processes and pathways.  The overall objective for the Operational Quality Improvement Managers is to act in a proactive manner to support services to provide and improve the highest stand of care via a systematic, coordinated and coaching approach and for these standards to be sustained.

You will be responsible in supporting the Clinical Director to deliver the Exemplar Quality Strategy: these themes include

  • Clinical Excellence
  • Sustainable outstanding quality
  • Digital Transformation
  • Responsiveness
  • Service User Voice

The Person

We are looking for a team player who thrives in a high pressured and fast paced environment with the ability to multitask and prioritise their workload. You must be a registered nurse, ideally with a nursing degree with evidence of further professional development in relation to care, management or quality.   With a pragmatic approach with a strong solving and analytical skills and ability to apply these in complex and challenging situations.

Our Values: Fun, Integrity, Responsiveness, Success and Teamwork will be part of your DNA. You will have the ability to morph to suit the business’ needs, working within the policy, or thinking creatively outside of the box when required.  You are a colleague, a mentor, a manager, a confidant and will become an integral part of the Exemplar family. The role is covering a patch of homes in the North West of England so the person will need to live geographically in that area of the country.

What We Offer

Be part of growth, gain exposure to the wider business.  Join a business with values and ethics supporting a critical service that positively impacts on society.  One of the great things about joining Exemplar Health Care is our rewards package. We appreciate the people who work with us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

  • Competitive annual salary dependent on qualifications and experience (£52,000 per annum dependent upon experience)
  • Contributory pension scheme
  • 27 days annual leave plus bank holidays
  • Full access to  Exemplar’s MyFIRST Rewards discounts scheme powered by Reward Gateway
  • Employee Assistance Program – 24-hour counselling helpline
  • Private Medical and Life Assurance
  • The opportunity to develop within an established team



Colleague stories

“There are many career opportunities at Exemplar Health Care and the support that I’ve received has been amazing. Everyone at Exemplar Health Care is committed to not only our residents, but each other. I am proud to be part of the Exemplar family.”

Nurse – Exemplar Health Care

Read our stories

Rewarding your dedication

Whether it’s RCNi membership or NMC PIN payment for Nurses, or lifestyle and retail discounts for everyone, we’re always thinking about new ways of saying ‘thank you’ for being part of our team.


Lifestyle and retail discounts - all colleagues can access great savings and monthly discounts on high street shops, restaurants, pubs and holidays, as well as 2-for-1 cinema tickets.


Employee Assistance Programme - all colleagues can access 24/7 counselling and support through our wellbeing partner, Care First.


Pension plan - after 3 months, you’ll be auto-enrolled into our pension scheme with NOW pensions, where you’ll have up to 5% of your earnings (depending on your salary) put into the pension and we’ll contribute an additional 3%.

DBS check

Paid DBS check - we’ll pay for all new starters to have a DBS check, so you don’t need to cover the cost.


Referral bonus - if you recommend a friend for a care role with us, you’ll both receive £150, and you can refer as many people as you like.


Career development opportunities - there are lots of opportunities to develop your skills and progress in your career at Exemplar Health Care, if you wish. Find out more.