Exemplar Health Care’s ‘Scotia Heights’ home is rated ‘Good’ by the Care Quality Commission in latest inspection

22 December 2020

Scotia Heights is rated Good

Scotia Heights, one of our complex needs care homes in Stoke-on-Trent, is celebrating after being awarded a ‘Good’ rating from the Care Quality Commission (CQC).

The CQC – the health and social care regulator for England – carried out an unannounced visit of the Scotia Heights care home, on Scotia Road, to inspect standards of care and safety.

The inspector awarded the home an overall rating of ‘Good’ following the inspection.

Since Sandra Rhodes was appointed Home Manager in July 2020, the home has seen several improvements, which were recognised in the latest inspection.

During the inspection, the residents interviewed said that they ‘definitely feel safe’ in the home and that the staff were great and ‘there is enough of them’.  

The inspection also found that the home had recruited new staff to ensure safe staffing levels, colleagues supported positive risk taking, people were supported to take their medicines safely, and the atmosphere in the home was positive.

Sandra Rhodes, Home Manager at Scotia Heights, said:

“We are thrilled that Scotia Heights has achieved a ‘Good’ rating in its latest inspection.

“The home absolutely deserves this recognition and is a reflection of the hard work and dedicated of all of our colleagues.

“The care team go over and above to make every day better for the residents in the home. We are proud of every single member of the team - without whom we would not have achieved this.”

About Scotia Heights

Scotia Heights, part of Exemplar Health Care, is a specialist care home in Stoke-on-Trent that supports people living with complex and high acuity needs.

The home’s Nurse-led team provides specialist nursing care and rehabilitation that focuses on maximising independence, building everyday living skills and empowering people to live as fulfilled lives as possible.

The home supports people on their journey from being in hospital or living in a secure setting to community-based living, as well as offering longer term support for people living with degenerative or life limiting illnesses.

Scotia Heights has six 10-bed units which specialise in supporting adults with complex physical disabilities and mental health conditions.

Find out more about Scotia Heights.

Make a referral

Exemplar Health Care has complex needs care homes across England.

Contact our Referrals Team on 01709 565 777 or referrals@exemplarhc.com, or fill in our online form, to make a referral to Scotia Heights or any of our homes.