Exemplar Health Care is an industry leader when it comes to using technology to support and transform our business. Over the past few years, our experienced team has led the company on a digital transformation journey, which has taken us from manual paper-based processes, to purpose-built apps and business intelligence software.
Here are some of the ways that we use technology across our care homes and central services.
Life-enhancing technology in our care homes
We use technology-based products and services in our homes to enhance the lives of our residents.
GrandCare supports independence and sociability through smart technology and non-intrusive monitoring. The technology can detect movement and pick up on any breaks to atypical behaviour, and notify the relevant Care Team. The sensors are connected to an interactive touch screen hub, which provides visual prompts for residents to complete day-to-day tasks, such as taking medication or reviewing blood pressure.
Our Ravensdale care home in Leeds has welcomed Sarah, a robotic cat, to keep residents company. Home Manager, Lynda, shares how the cat has made a difference to resident, Val’s, life: “Val spending time with the cat really enhanced her communications and interaction with us. Val strokes her, carries her and even took her to bed with her one night - all tucked up. The therapeutic benefits for our residents, not only for people living with dementia but other complex conditions, including Huntington’s disease, are huge.”
Artificial intelligence and psychometric technology
We use the latest artificial intelligence (AI) and psychometric technology to improve operational and quality performance, attract and retain the highest calibre of employees, and ultimately improve the lives of our service users.
We’ve incorporated forensic psychometric testing into our recruitment process to identify people with the essential qualities needed to succeed in providing the very best care. This has made our recruitment much more efficient, and has improved colleague retention - cutting in half the number of people leaving within their first year with us.
We’ve also invested in AI to determine predictive patterns of KPIs to identify risk outcomes. Our data analysis now predicts over 85 per cent of risk events before management has even started looking, increasing the quality of outcomes and minimising points of failure. This technology provides us with an extra level of root cause analysis that has helped us to transform our operational and quality processes.
Signing in tablets and staffing dashboard across our care homes and offices
We use signing in tablets across our care homes and offices to monitor who’s on-site at any given time.
In 2020, we developed a staffing dashboard which uses data from the signing in tablets to show live staffing levels in each of our homes. If a home drops below its target staffing level, the Manager gets a notification, which makes it a great tool to help us to ensure that we have safe staffing levels in our homes at all times.
Exemplar Learning Management System (ELMS) – eLearning for Exemplar Health Care colleagues
In 2020, we introduced ELMS, our eLearning platform which provides online learning to support mandatory and statutory training, as well as continuing professional development (CPD).
This ensures that our colleagues are confident and competent to deliver high-quality care and keep up-to-date with the latest best practice.
My Exemplar app to support colleague engagement
As we continue to open new homes across the country, it’s vital that keep in touch and engage with our growing workforce.
My Exemplar is a mobile app for all Exemplar Health Care colleagues, which shares stories and important updates from across the company, and hosts our policies and procedures.
My Exemplar has supported us to improve colleague engagement - in 2020, on average, we get over 60,000 content views and colleagues share over 250 stories each month.
Key performance indicator (KPI) app to monitor and maintain quality
Our KPI app gives an overview of compliance against targets around measures such as quality, recruitment and occupancy. This easy-to-use dashboard means that Home Managers can view live updates and alerts, and take the required actions to resolve any issues and ensure compliance.
The app includes information about CQC ratings, medication audits, internal inspection results, health and safety audits, service reviews, staffing levels, occupancy, recruitment, budgets and care plan audits. It breaks down key data under each topic area, by each home and over a period of time, so that we can monitor and track progress across our homes.
Other investments and advancements
To support our digital transformation, we’ve invested in our IT infrastructure, including rolling out a single WiFi system to all homes and introducing fast fibre links.
These improvements have supported us to introduce more technology-based, operational solutions, such as digital care plans, assistive living technology and electronic Medication Administration Records (eMAR).