About this job
IT Service Desk Analyst
Exemplar Health Care Support Centre, Sheffield
Position: IT Service Desk Analyst (1st line)
Location: 17 Europa View, Sheffield, S9 1XH
Contract type: Permanent, full time
Rate: £26,500 per annum
This is an exciting opportunity to join our IT Department and play a key role in delivering IT support across our rapidly growing organisation.
As a 1st Line Service Desk Analyst, you are the first point of contact for users needing technical support. Your role involves answering calls, emails and tickets, logging incidents accurately and providing initial troubleshooting for hardware, software and network issues. You will resolve common problems or escalate more complex issues to senior teams when needed. Excellent communication and customer service skills are essential.
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. We have 50+ care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress
About the role
Act as the first point of contact for all IT support queries
Answer calls, emails and self-service tickets promptly
Log and categorise incidents and service requests accurately
Provide first-line troubleshooting for hardware, software and network issues
Guide users through solutions in a clear and friendly manner
Escalate complex or unresolved issues to second-line support
Maintain detailed and accurate records in the ticketing system
Set up and configure new user accounts, equipment and basic software
Support password resets and access requests
About you
proven 1st line Service Desk support (min 2 years)
Supporting Windows 11 and Microsoft 365
excellent customer service skills
knowledge of Windows Server Operating Systems (2016, 2019)
strong work ethic and self-motivation with the ability to work under pressure
knowledge of networking technologies TCP/IP, DNS, LAN, WAN, DHCP
Active Directory
iPhones
Desirable systems experience:
Intune
iOS / iPad
SolarWinds Service Desk
Sophos
Draytek
Barracuda
Datto
Mac OS experience
Manage Engine- Exchange Plus and AD Manager Plus
Qualifications
GCSE’S at Grade C or above in English & Mathematics or equivalent
Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
ITIL Foundation Qualification (desirable).
What we offer
We offer great rewards and perks including:
excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle discounts
free DBS check
24/7 counselling and support
25 days annual leave allowance plus bank holidays
Blue Light Card eligibility.
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.
For an informal chat about joining us, please contact our Talent Specialist Recruiter Lisandra Ferreira on LFerreira@exemplarhc.com
About Exemplar Health Care
Exemplar Health Care operates over 50 care homes across the UK and is the nation’s leading provider of complex care.
Our commitment to quality is reflected in our homes, where the percentage of 'Good' and 'Outstanding' CQC ratings far exceeds the national average.
Unlike other providers, our staffing levels are based on individual need. This means you’ll have more time to provide truly person-centered care, making a real difference in the lives of those you support.
Our care
The people we support have unique needs and stories, but one thing stays the same across all our homes - we empower individuals to achieve personal goals in a safe and supportive environment.
Induction
Every new colleague attends an induction to learn about our company and complete mandatory and role-specific training, equipping you with the skills and knowledge to deliver exceptional care.
Career development
Whether your goals are in care, nursing, management, quality or support, we provide the confidence, skills and knowledge to help you excel in your role and advance your career, if you wish.
Colleague wellbeing
Happy, healthy colleagues mean better care for those we support. We offer a range of initiatives to ensure our colleagues thrive in safe and supportive environments.
Rewards and benefits
From paid RCNi Learning access and NMC PIN payments for nurses to lifestyle and retail discounts for everyone, our rewards ensure your career is as fulfilling as it is rewarding.
Colleague stories
From care homes to central support services, everyone plays a vital role. Hear from colleagues across various roles about what it’s like to work with us.