About this job
IT Service Desk Analyst (1st line)
Position: IT Service Desk Analyst (1st line)
Location: 17 Europa View, Sheffield, S9 1XH
Contract type: Permanent, full time
Rate: £26,500 per annum
This is an exciting opportunity to join our IT Department where you’ll play a crucial role in providing IT support across our rapidly growing organisation.
As an IT Service Desk Analyst with Exemplar Health Care, you’ll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both remote and on-site locations. You’ll be responsible for completing the majority of 1st line support queries.
About Exemplar Health Care
Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs.
We have 51 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities.
As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.
About the role
This role will play a major part in ensuring the smooth running of the IT infrastructure across the business and no two days will be the same.
Day-to-day responsibilities will include:
answering all initial IT support calls
completing 1st line support tickets
managing the Service Desk platform
prioritising and escalating tickets
assisting with new starters and hardware
assisting with mobile estate
managing IT communications
About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.
You’ll also have:
proven 1st line Service Desk support (2 years)
experience with Windows, Microsoft office and Microsoft 365
excellent customer service skills
knowledge of Windows Server Operating Systems (2016, 2019)
strong work ethic and self-motivation with the ability to work under pressure
ability to lift moderate weights such as computer display units.
Desirable systems experience:
networking technologies including TCP/IP, DNS, LAN, WAN, DHCP
Microsoft Exchange
active Directory, Group Policy
VMware
iOS / iPad
solarWinds Web Help Desk
Sophos
Qualifications
GCSE’S at Grade C or above in English & Mathematics or equivalent
Industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
ITIL Foundation Qualification (desirable).
What we offer
We offer great rewards and perks including:
excellent supervision, peer support, learning opportunities and career prospects
retail and lifestyle discounts
free DBS check
24/7 counselling and support
25 days annual leave allowance plus bank holidays
Blue Light Card eligibility.
How to apply
Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.
For an informal chat about joining us, please contact our Talent Specialist Recruiter Lisandra Ferreira on LFerreira@exemplarhc.com
About Exemplar Health Care
Exemplar Health Care operates over 50 care homes across the UK and is the nation’s leading provider of complex care.
Our commitment to quality is reflected in our homes, where the percentage of 'Good' and 'Outstanding' CQC ratings far exceeds the national average.
Unlike other providers, our staffing levels are based on individual need. This means you’ll have more time to provide truly person-centered care, making a real difference in the lives of those you support.
Our care
The people we support have unique needs and stories, but one thing stays the same across all our homes - we empower individuals to achieve personal goals in a safe and supportive environment.
Induction
Every new colleague attends an induction to learn about our company and complete mandatory and role-specific training, equipping you with the skills and knowledge to deliver exceptional care.
Career development
Whether your goals are in care, nursing, management, quality or support, we provide the confidence, skills and knowledge to help you excel in your role and advance your career, if you wish.
Colleague wellbeing
Happy, healthy colleagues mean better care for those we support. We offer a range of initiatives to ensure our colleagues thrive in safe and supportive environments.
Rewards and benefits
From paid RCNi Learning access and NMC PIN payments for nurses to lifestyle and retail discounts for everyone, our rewards ensure your career is as fulfilling as it is rewarding.
Colleague stories
From care homes to central support services, everyone plays a vital role. Hear from colleagues across various roles about what it’s like to work with us.