- Our homes
- OneCare service
- Specialist care
- Service users & families
At Exemplar, individuals are at the centre of their own care and help shape their treatment and lives. It is an individual’s right to know what to expect and where to find more information.
Exemplar put people at the heart of everything we do – our truly person-centred approach ensures that any decisions are made with the service user – it’s part of our ‘no decision about me without me’ approach.
The views of people who use our services, their families, friends and carers are of paramount importance to Exemplar. Working together with service users and their families, we ensure we are meeting the individual needs and desires whilst also providing the right treatment, care and support.
Carers, family members, friends and partners can provide valuable practical and emotional support – we value and respect the significant role loved ones play in the recovery and wellbeing of people who are part of our services. We are committed to supporting those that carry out this vital role.
Our homes hold frequent service user meetings which are facilitated by activities staff. Service users are encouraged to set meeting agendas wherever possible. Meetings focus on activities within the home, allowing service users to be involved in making decisions on the running of the home.
Service users are part of the care planning process and are often involved and included when interviewing for new staff within the home – including senior staff. Service users are also encouraged to attend internal meetings, such as Health & Safety Committee meetings, enabling their views and wishes to be heard.