Make a referral

Looking for a specialist provider of quality nursing care? You’ll find the right home with Exemplar.

Whether you’re looking for a short term placement – perhaps for respite or in response to winter pressures – or longer term specialist care, you’re in the right place to find out more. 

Exemplar’s holistic approach and experienced teams deliver truly person-centred care in a community environment. This leads to positive and high quality clinical outcomes in our homes. People develop greater independence and achieve their personal goals and often see a reduction in care needs.

Over half of our residents come to us from other service providers following a failed placement due to the complex nature of a person’s condition. Through careful planning we work hard to understand the reasons behind this, building up a complete understanding of each person’s journey, adapting our approach to meet their needs and bring an end to this cycle.

We review service user’s needs regularly to ensure we are offering the correct support and care. Where needs reduce, we pass these savings on to funders and commissioners to ensure placements are fair and accurate. Our transparent referral process means funders can track a person’s progress through each stage of their care, every step of the way.


Treatment objectives and goals are agreed at the outset in agreement with the referrers’ requirements. This allows Exemplar to undertake an individual’s pre-admission assessment.

During the assessment, information is gathered from many sources, including:

  • The individual and their family
  • Social workers
  • Nurse assessors
  • Previous placements
  • Consultants and clinicians
  • Therapists

This allows us to tailor our high-quality care plans so we can achieve the best possible outcomes for individuals.

Working closely with referrers, we agree – wherever possible – goals and timescales, including the anticipated length of stay and plans for discharge. Every step of the way, we stay in touch with both the referring team and commissioner as an individual progresses through their care pathway.

Planning an admission

Our caring staff and thoughtful processes ensure that an individual coming to live in an Exemplar care home is treated with sensitivity and care. We make the admission process as simple and straightforward as possible for service users, families and funders, no matter how complex the care needs, or how specialist the care pathways.

The admission process follows a referral, assessment and agreement of funding. This comprehensive pre-admission process ensures a smooth transition to Exemplar’s care and ensures we have a full understanding of a service user’s needs and future aspirations.

  • In conjunction with the service user and funder, we will develop a care plan
  • We’ll arrange visits to the home and, wherever possible, an overnight stay prior to admission
  • A member of our nursing staff will act as a service users’ named nurse who will then be responsible for ensuring that all their nursing care needs are planned for and met
  • Individuals will be allocated key workers who assist with shopping, accompanying service users to appointments such as the GP, hospital and dentist. Key workers ensure that other members of the care team are fully briefed regarding individual requirements for when they are not on duty. This ensures our service users have good continuity of care.

Find out more about how we work with families and provide outcome-focussed activities at Exemplar.

To speak to our specialist referral team:
    Call: 01709 565 777     Email the referrals team     Submit an enquiry form


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The referral journey Goals & outcomes