Commitment to outstanding care

Our quality is reflected in the ratings that our homes achieve and the endorsements that we enjoy from health professionals.

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Male service user with carer

Exemplar Health Care invests in the quality of our care and workforce, which has resulted in over 95% of our care homes being rated ‘Good’ and ‘Outstanding’ with the CQC.

Our robust internal quality assurance processes, which put service users front and foremost, ensure that our homes always provide the highest standards of care.

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Exemplar Quality Assurance framework

Quality assurance is an integral part of our company. Our ‘Exemplar Quality Assurance’ framework provides our own set of checks and balances, across a range of topics including care planning, medication, staffing and training, nutrition and health and safety. This is supported by ‘live time’ reporting which enables us to target early support and intervention if needed.

The framework promotes involving, listening and learning from our service users, and placing their ideas and experiences at the very heart of our quality assurance approach.

We don’t rely solely on audits to show us the level of compliance in each care home – our systems have a number of observational measures and meetings built in, bringing those who live and work in our homes together, to identify how we can make every day better, for everyone.

Service user engagement

We listen to our service users and involve them in decisions that impact their life and the running of our homes. Residents can become a Service User Ambassador and take part in our Service User Council, as well as having regular opportunities to get involved and feedback via resident meetings, care plan reviews and surveys.

Investing in our workforce

We invest in our colleagues to ensure that they are confident and competent to provide high-quality care, that’s in line with the latest best practice. We have a strong learning and development culture from induction to CPD, as well as a robust health and wellbeing programme. Find out about our learning and development opportunities.

Technology and innovation

Exemplar Health Care is committed to investing in the latest life-enriching technology to support our residents and colleagues, and we’re continually looking at innovative ways to improve our care. Read how we use technology to improve our care.