We know that families, friends and carers are often a vital part of our resident’s lives, and that’s why we welcome family involvement in every part of daily life.
We know that families, friends and carers are often a vital part of our resident’s lives, and working well with them is an important part of delivering person-centred care. That’s why we welcome family involvement in every part of daily life.
We work with individuals to identify the important people in their lives, and support them to maintain these relationships.
Where appropriate, we include family members and friends in all aspects of home life – from moving in, to events and celebrations, and care planning - we know that loved ones can provide valuable ideas, care advice and emotional support.
All of our homes have an open-door policy, as well as formal feedback processes such as annual surveys and regular relative meetings, to ensure that we can learn from and listen to family members.
We respect the knowledge that family members have about their loved one, and are committed to using this during the care planning process.
We work with individuals and their family to develop a care plan that meets their goals and wishes, and ensure that they’re involved in regular reviews.
As part of this care planning process, we’ll ask individuals if and how they want their family to be involved in their care, and what areas of their life they want their family to be involved in. Where agreed, we’ll work with families to identify how they prefer to be communicated with.
Our homes have an open-door policy and we welcome family and friends to join in activities, parties and events wherever possible.
Keep an eye on the home’s noticeboards for dates coming up.
We know that it can be an emotional and stressful time when a loved one moves into a care home, but we’re here to help and support you through the journey.
Our Home Managers will be happy to answer any questions or concerns, or you can contact our central enquiries line.
All employees can access great savings from monthly discounts on high street shops and restaurants, pubs, holidays, and 2-for-1 cinema tickets.
You can park your car in provided spaces outside our homes, where available.
If you recommend a friend for a support worker role (such as in activities, maintenance, domestic and catering) you will both receive a payment of £150.
All employees receive free uniforms for the job, apart from employees in management and administrative roles.
Exemplar Health Care’s pension scheme is offered through the Government's auto-enrolment scheme which sees everyone aged between 22 and the state pension age automatically enrolled after their first three months on the job.
The scheme, NOW Pensions, sees colleagues have up to 5% of their earnings (depending on their salary) put into their pension. Exemplar contributes an additional 3%. This combined saving will go into your pension pot for when you reach retirement.
Each new starter has a DBS check paid for by Exemplar Health Care.
Exemplar Health Care offers various leadership programmes, and apprenticeships through the Government levy scheme. We also have a trainee nursing associate programme for carers who wish to progress in their care career.
All registered nurses with Exemplar get access to the RCNi training platform, which aims to improve the skills and knowledge of nurses and nursing. The platform contains more than 200 RCN-accredited clinical CPD learning modules.
All Exemplar colleagues can access immediate counselling services, free of charge. Our wellbeing partner, Care First, gives confidential, professional telephone counselling, 24 hours a day, 365 days a year.
Colleagues can also access tips and guidance on wellbeing and occupational health on our staff mobile app, MyExemplar.
Before starting work, all new employees attend a four-day induction programme, which includes theory and practical sessions on health, safety, and Exemplar’s own procedures.
Exemplar reimburses nurses for the cost of renewing their Nursing and Midwifery Council Registration (NMC PIN) once they have been employed by the company for 12 months. Here’s a form to claim back your NCM PIN cost.
View claim formAll registered nurses with Exemplar get access to the RCNi training platform, which aims to improve the skills and knowledge of nurses and nursing. The platform contains more than 200 RCN-accredited clinical CPD learning modules.
Find out more£500 will be paid to the referrer when the referred nurse completes their three month induction and training period. £1,000 will be paid when the referred nurse completes a successful six month probation period. Here’s a form to claim your referral.
Refer a friendUpdated: 11 November 2020
As the Coronavirus (COVID-19) pandemic continues, the safety of our residents and colleagues remains our number one priority. We’re continuing to implement precautionary measures to reduce the risk across our homes, which you read about here on our website.
We understand that this is a worrying and unprecedented time and we will aim to keep you up-to-date and fully informed with all of our plans and procedures.
We continue to implement strict signing in and out procedures across our homes, and all colleagues have received up-to-date training about infection prevention and control, including specific training about Coronavirus (COVID-19).
Our homes have increased their daily cleaning schedules and are equipped with adequate supplies of Personal Protective Equipment (PPE) for the coming months, to ensure that everyone living and working in our homes stays safe and well.
Our homes are working in line with national and local guidance regarding visits to care homes. If you’d like to enquire about the visiting guidance and arrangements for a home, please contact the Home Manager. Please note that visiting procedures may vary by area, depending on guidance from the local Director of Public Health England, which we must follow.
Our colleagues continue to do a fantastic job of ensuring that our residents can continue to live as fulfilled lives as possible. Each of our homes is supported by a dedicated Activities Team that is working creatively to plan meaningful activities for our residents, and we've purchased over 60 iPads to ensure that people can keep in touch virtually with their loved ones.
Our homes are still taking referrals, where possible and appropriate, and we can carry out assessments virtually to support the admission process.
For more information or to make an enquiry, please contact our Referrals Team on 01709 565777 or email referrals@exemplarhc.com.
If you have any questions or concerns about Coronavirus, please contact your home manager in the first instance, or email us at enquiries@exemplarhc.com (Monday to Friday 09.00-17.00).
John Whitehead
CEO
Helen Baxendale
Clinical Director