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The Care Quality Commission (CQC) has rated Exemplar Health Care’s Dearnevale home as Outstanding, putting it in the top 1% of all care providers in the country.
|Click here to read the CQC summary report:
The CQC praised Dearnevale for the spontaneous care, kindness and compassion demonstrated throughout the home, and highlighted the very positive, trusting relationships between staff and service users.
Dearnevale, in Grimethorpe, is home to 40 people with complex challenging needs arising from mental ill-health, neuro-disability, learning disability and autism, brain injury and stroke. Dearnevale was praised for its high quality care for some of the most vulnerable people in Yorkshire.
The CQC notes that staff are highly skilled and knowledgeable about each person they care for and are committed to making a positive difference, every day, to every person. Service users were quoted as saying “I love living here” and “without exception – the staff are kind to me”.
The ethos at Dearnevale puts individuals at the heart of everything. A staff member quoted in the report said “This is not where I work, this is home for the people who live here” – something felt by every member of the team. Relatives told us the CQC, ” I am always impressed how well the staff know relatives, how they notice any small changes in them, and how they go out of their way to improve things for them.” Visiting NHS and social care professionals said “Staff should be highly commended for their care”.
Chief Executive Euan Craig said;
“We’ve known for a long time that Dearnevale is an Outstanding home and having this formally recognised by the CQC is a fantastic testament to the hard work, high standards of care and dedication from the entire team.
I’m so incredibly proud of every member of the Dearnevale team. The CQC noted that the home has a ‘tangible infectious cheerfulness’ and I see that happiness in every member of staff and in every person who calls Dearnevale home. What they do changes lives for the better, every day.”
Dr Mark Jackson, Chair of Exemplar Health Care said;
“Dearnevale is the first Exemplar home to be recognised as an Outstanding service. I have always felt it is an outstanding place to live, work and visit and we are delighted our regulators have seen this.
At Exemplar we set very high standards for all of our homes and 88% of our homes are rated Good or above, compared the industry average of just 59%. We’re enormously proud of all our homes, and our exemplary CQC record testifies to the quality we achieve.”