Scotia Heights rated Good by CQC regulators

18 February 2019


Exemplar Health Care’s specialist nursing home in Stoke-on-Trent, Scotia Heights, has been rated Good in all areas by the Care Quality Commission (CQC) who highlighted the home’s impressive commitment to person-centred care, for encouraging people’s independence and promoting a good quality of life. 

The  CQC praised Scotia Heights, a specialist care home that provides care for 60 adults who live with very complex disabilities, for their dedication to respecting people’s choices and privacy, commitment to meeting people’s diverse needs and the hard work of the management, clinical and care teams.

The report particularly praised the home for their effective management of medication and care quality processes and noted that people were cared for in a caring, safe and well-led environment that promoted independence.

Scotia Heights provide specialist care for those living with neuro-disabilitybrain injuries and stroke, spinal injuriesmental health conditionscomplex dementia and physical disabilities.

Euan Craig, Chief Executive at Exemplar Health Care, said: “I am delighted that the CQC has acknowledged Scotia Heights for their excellent care and their commitment to providing a kind and caring environment for our residents. It’s a fantastic testament to the whole Scotia Heights team. 

“The home has shown an incredible dedication to providing the excellent care for some of the most vulnerable people in Stoke and I am so proud of everyone for making people’s lives better, every single day. What really strikes me about Scotia is the lovely bond that the care team have built with our residents and that people can, with specialist support, continue to do the things they love.”

Steven King, Home Manager at Scotia Heights said: “I am so proud of the Scotia Heights team for being recognised as Good in all areas by the CQC. The report has fully recognised our commitment to our residents and the hard work we put in to providing a caring, committed, effective and well-led service – a fantastic endorsement for everyone at Scotia Heights.

“We have a strong care and clinical team to support the people who live in our home, and they have gone above and beyond in their commitment to providing excellent care.

“The Scotia Heights team ensure that we are not only providing high-quality care, but that we empower our residents to make informed choices about their lives.

Lisa Gregory, General Manager at Scotia Heights, said: “It is an honour to be part of such a committed team. Scotia Heights is such a friendly home that always puts the needs of our residents first.


“We have a strong team here, and we have really come together to create a positive environment that people love to work and live in every day. Well done to everyone, a fully deserved acknowledgement by the CQC.”

The CQC highlighted positive comments from friends, families and residents. People told the CQC that staff treated them in a kind and caring way. One person said, “The staff are gorgeous. They treat me so well, I like them all”. Another person said, “Staff are very kind and make sure I’m okay”.

For more information about Scotia Heights and Exemplar Health Care’s 25 other homes around the Yorkshire, North West, East and West Midlands, go to