Supporting someone you love
Support for families
Looking for care for someone you love can feel like a lot to take in, particularly when their needs are complex or things have changed quickly.
Whether you’re looking for a new home, trying to understand their options, or simply wondering what happens next, we’re here to help.
Find the information you need
You don’t need to have everything worked out. Choose what you need help with and we’ll point you in the right direction.
I’m not sure what type of care is needed
Understand the different types of care and when an Exemplar Health Care home might be suitable.
I’m looking for the right care home
Find out what to look for, what to ask, and what to consider when visiting a home.
I need help understanding funding
Understand how complex care can be funded and who may be involved in funding decisions.
Before my mum moved to Hillside Court, we’d been through years of failed placements and hospital admissions. From our first visit, it felt different. The team took the time to get to know Mum as a person, not just a list of diagnoses or behaviours.”
For our family, finding Greenacre Park gave us something we’d been missing for a long time – peace of mind. Knowing Kieran is understood, supported, and valued has made an incredible difference to all of us.”
Laurel Place was the only home that could meet my wife’s needs. Now, for the first time in three years, I know she’s safe, well cared for, and living a good life. It’s given both of us our lives back.”
"I've got peace of mind that James is happy"
After struggling to find a care home that could meet their son’s needs, Jean and Peter found the right home for him at Marmaduke, where he’s safe, happy, and understood.
Watch their story.
What life in our care homes is like
Finding the right care matters, but so does knowing that the person you love can still have a life that feels like their own.
Life in our homes is shaped around each person – their routines, relationships, interests, choices, and what makes a good day for them.
Helping someone settle in
Moving somewhere new is a big change, and it can take time to feel at home.
Before someone moves in, we spend time getting to know them and their routines, preferences, relationships, and communication.
Once they’re here, we’ll help them settle in at their own pace.
Staying part of their life
Moving into a care home doesn’t mean family life stops.
Family and friends can visit, spend time together at home, celebrate special occasions, and plan days out.
If you live further away, we can also help you stay connected by phone or video call.
How families are involved will always be guided by the person’s wishes and what works for them.
FAQs for families
Often, yes. We’ll support people to enjoy days out, visits, and holidays with family and friends wherever possible.
If your loved one needs medication, equipment, or other care while they’re away from the home, we can help you plan for this.
Where needed, this could include support from colleagues, or training and guidance to help you feel confident supporting their care needs while you’re out.
We’ll agree with your loved one and your family how you’d like to keep in touch.
This could include regular conversations with the home team, care reviews, family meetings, phone or video calls, and other updates.
You’ll also have opportunities to ask questions, share what you’ve noticed, and talk to us about anything that’s important to you.
Yes, where your loved one wants you to be involved.
You know them in a way we don’t, so what you can tell us about their history, routines, communication, preferences, and what makes a good or difficult day can be really valuable.
We’ll also give you opportunities to contribute to reviews and share your views as their needs or wishes change.
Please talk to us. You can speak to the team at the home at any time if you have a question, concern, or simply want to understand something better.
We want families to feel comfortable speaking openly with us, and we’ll listen and work with you to understand what needs to happen next.
Looking for care for a family member?
Our Referrals Team is here to listen, answer your questions, and help you understand the next steps.
