System Implementation and Support Manager

Ferham House, Rotherham

System Implementation and Support Manager

Salary: up to £40,000 per annum 

Contract –to cover maternity leave until August 2024 with possible extension

Hours – 40 hours 

This is an exciting time to join Exemplar Healthcare. We are a rapidly expanding healthcare company with our support services based in Rotherham, South Yorkshire. Our mission at Exemplar is to make every day better for the people who live and work in our homes. Our community-based homes and OneCare services provide person-centred care and rehabilitation that focuses on maximizing independence, building everyday living skills and empowering people to live as fulfilled lives as possible. We currently have 43 Care Homes and have an exciting growth plan to open 8 more by the end of the financial year, with further plans for growth over the next 5 years.

The primary purpose of this fixed term contract will be to roll out a digital care management software to a cluster of homes as part of a wider central function. An integral part of the Transformation team, the post holder/s will be one of the critical roles performing a conduit between change delivery, change receipt and benefit realisation. Responsible for the implementation of new care home systems and technology. Working closely with change team colleagues, developing and delivering solutions and that ongoing use of solutions is optimised. The role will require travel across our portfolio of homes so we are looking for someone who is a car driver/owner and someone that lives within a 30 minute drive of any of our homes in the portfolio. The role is hybrid/remote with a mixture of home working, work in the homes across the portfolio and meetings at head office in Rotherham so someone with easy access to these locations is essential.


Exemplar Health Care’s Digital Strategy

Exemplar’s Digital/data strategy is fundamental to delivering our overall Business Strategy. The Strategic Transformation Programme focus’ on supporting and underpinning our significant organic growth plans, delivering the highest care quality, colleague satisfaction and retention, and occupancy levels.

About you

We are looking for someone who has:

  • A working knowledge of central function processes
  • Experience of providing systems training to end users in a distributed workforce
  • Excellent command of MS applications such as Word Excel and Outlook
  • Experience in a clinical or care setting is desirable but not essential.
  • Experience in delivering digital care management software in a residential care setting would be an advantage.

For full person specifications please refer to the attached Job Description

There are lots of benefits of working with Exemplar Health Care.

  • Access to my First rewards platform offering discounts on shopping, vouchers and more
  • Employee Assistance Programme including access to 24/7 counselling
  • Career development and progression opportunities
  • 25 day holiday allowance, plus bank holidays
  • Pension plan

At Exemplar Health Care you will work in an inclusive environment in which we champion diversity. We understand the importance of our workforce representing the communities and populations we serve, providing a workplace where you are encouraged to be yourself whilst offering our colleagues and our service users support, care and a place of belonging. Our Equality, Diversity, Inclusion and Belonging vision statement is to ‘make every day better by creating a fair and inclusive culture where we live our values and celebrate our differences, to provide the best care for our community’.

Exemplar Health Care’s FIRST values:

Our values underpin everything that we do and ensure that we continue to make every day better for our residents and colleagues. We look for these values in everyone who works with Exemplar Health Care. 

  • Fun
  • Integrity
  • Responsive
  • Success
  • Teamwork



Colleague stories

“There are many career opportunities at Exemplar Health Care and the support that I’ve received has been amazing. Everyone at Exemplar Health Care is committed to not only our residents, but each other. I am proud to be part of the Exemplar family.”

Nurse – Exemplar Health Care

Read our stories

Rewarding your dedication

Whether it’s RCNi membership or NMC PIN payment for Nurses, or lifestyle and retail discounts for everyone, we’re always thinking about new ways of saying ‘thank you’ for being part of our team.


Lifestyle and retail discounts - all colleagues can access great savings and monthly discounts on high street shops, restaurants, pubs and holidays, as well as 2-for-1 cinema tickets.


Employee Assistance Programme - all colleagues can access 24/7 counselling and support through our wellbeing partner, Care First.


Pension plan - after 3 months, you’ll be auto-enrolled into our pension scheme with NOW pensions, where you’ll have up to 5% of your earnings (depending on your salary) put into the pension and we’ll contribute an additional 3%.

DBS check

Paid DBS check - we’ll pay for all new starters to have a DBS check, so you don’t need to cover the cost.


Referral bonus - if you recommend a friend for a care role with us, you’ll both receive £150, and you can refer as many people as you like.


Career development opportunities - there are lots of opportunities to develop your skills and progress in your career at Exemplar Health Care, if you wish. Find out more.