Support Worker- Bank

Tyne Grange, Newcastle upon Tyne

Support Worker
Care Home: Tyne Grange
Location: Newcastle (NE4)
Contract type: Full time and part time hours available
Shifts Available: Bank
Rate: Up to £11.66 per hour dependent on qualifications

About Exemplar Health Care:

We have over 20 years of experience providing exceptional specialist nursing care for adults living with complex and high acuity needs. We started our journey as a training company, and have grown into one of the country’s leading providers of adult specialist care, with over 40 complex needs care homes in England. 

Our vision is that adults living with complex needs can access outstanding specialist care and support, in a community-based home that’s close to their family and friends, and that focuses on their personal goals and outcomes.  Our person-centred care is the bedrock for maximising independence, building everyday living skills and empowering people to live as fulfilled lives as possible. 

Our mission is to make every day better for the people we support and our colleagues.  We’re proud of the culture that we’ve created at Exemplar Health Care, which is underpinned by our vision, mission and values.

About Tyne Grange:

Tyne Grange is a specialist care home in Newcastle upon Tyne, Tyne and Wear for adults living with complex and high acuity needs.

Tyne Grange complex needs care home in Newcastle upon Tyne provides safe, person-centred care and rehabilitation for younger adults living with acquired brain injuries, complex mental health needs and neuro-disabilities, including those who display behaviours of concern.

Our Nurse-led team has the skills and expertise to support people with complex needs including prolonged disorders of consciousness and behaviours of concern, and those who require tracheostomies, ventilators and PEG feeding tubes.

We support people on their rehabilitation journey from hospital or living in a secure setting to community-based living. We also provide long term support for people living with degenerative or life-limiting illnesses.

About the Role:

Your role will involve supporting people with all aspects of their day-to-day living, which may include taking up new hobbies, meeting friends, getting involved in social activities, going to the gym or looking their best!

Your day-to-day duties will include:

Providing personal care such as washing, personal hygiene, dressing and on occasion, assisting with meal times
Promote independence, dignity, respect and choice across service users
Support social and recreational activities; both in and out the home individually, or as part of a group
Maintain care records; recording observations, activities and assessments
On occasion, welcome and train new members of your care team

To learn more about being a Support Worker with Exemplar Health Care click here:

About You:

As a Support Worker, you’ll provide person-centred care to support our service users to maximise their independence and live their best life.

You must have experience working within Mental Health
You will provide warmth, enthusiasm and compassion when providing care
As with all our employees, you will be expected to work within our staff values and use these at all times by being an effective communicator and being passionate about your work
Most importantly you are motivated by helping every individual, whether colleague or service user, to realise their full potential and be treated with dignity and respect

About Your Career:

At Exemplar Health Care, we’re committed to investing in our colleagues. We recognise talent and promote from within.

As a Support Worker, there are lots of opportunities to do continuing professional development and progress in your career if you wish.

We offer a range of in-house and external training programmes, including:

A bespoke induction including the Care Certificate
Mandatory and statutory training (MAST) to refresh your skills
Apprenticeships and higher apprenticeships
ABC of Caring training programme

About Your Benefits*:

Paid DBS check
Lifestyle and retail discounts at over 250 high street retailers via our ELMS portal
Award winning 24/7 employee counselling and support service
Exceptional development opportunities including CPD Certificated programmes
FastPAYE – access your wage for additional hours worked before payday
Blue Light Card access
Company Shop membership
Free uniform

About Our Values:

At Exemplar Health Care, our FIRST values underpin everything that we do and ensure that we continue to make every day better for our residents and colleagues; our values are:

 - Fun
 - Integrity
 - Responsiveness
 - Success
 - Teamwork

Equality, Diversity, Inclusion and Belonging:

At Exemplar Health Care you will work in an inclusive environment in which we champion diversity. We understand the importance of our workforce representing the communities and populations we serve.  We provide a work place where you are encouraged to be yourself whilst offering our colleagues and our service users support, care and a place of belonging.

If this role sounds like a good match for you, please apply online. If you have any specific questions please call us for an informal chat on 01977630830. Please note we only accept applications from UK based applicants


Colleague stories

“There are many career opportunities at Exemplar Health Care and the support that I’ve received has been amazing. Everyone at Exemplar Health Care is committed to not only our residents, but each other. I am proud to be part of the Exemplar family.”

Nurse – Exemplar Health Care

Read our stories

Rewarding your dedication

Whether it’s RCNi membership or NMC PIN payment for Nurses, or lifestyle and retail discounts for everyone, we’re always thinking about new ways of saying ‘thank you’ for being part of our team.


Lifestyle and retail discounts - all colleagues can access great savings and monthly discounts on high street shops, restaurants, pubs and holidays, as well as 2-for-1 cinema tickets.


Employee Assistance Programme - all colleagues can access 24/7 counselling and support through our wellbeing partner, Care First.


Pension plan - after 3 months, you’ll be auto-enrolled into our pension scheme with NOW pensions, where you’ll have up to 5% of your earnings (depending on your salary) put into the pension and we’ll contribute an additional 3%.

DBS check

Paid DBS check - we’ll pay for all new starters to have a DBS check, so you don’t need to cover the cost.


Referral bonus - if you recommend a friend for a care role with us, you’ll both receive £150, and you can refer as many people as you like.


Career development opportunities - there are lots of opportunities to develop your skills and progress in your career at Exemplar Health Care, if you wish. Find out more.