Ferham House, Leeds


Location – Leeds office: eventaully moving to Castleford 

Hours – Full time 40 hours per week

The receptionist for our Commissioning team will be dealing with all types of calls and emails regarding our new services, these could be referrals for new service users, general enquires or requests for contact details for our Commissioning Home Directors.

You will provide support to the Referrals Team and support with administrative functions associated with the Commissioning and Referrals team


Key Objectives

  • Answer the telephone and respond to emails in a timely, professional manner
  • Be the “go-to person”
  • Meet and greet visitors to the office, providing a professional first impression
  • Provide support and administration assistance to the Referrals process
  • Ensure data protection of service user’s information at all times
  • Ensure records are accurate and up to date

Key Skills

  • Excellent computer skills including excel, word, and email
  • Caring nature
  • Ability to work independently but also be part of a team
  • Excellent communication skills
  • Good analytical skills
  • Good data processing skills
  • Ability to work to deadlines


Key Responsibilities

  • Welcome visitors and social workers both onsite and by phone or email.
  • Ensuring that all visitors to the company sign the visitor’s book.
  • Responsibility for monitoring and allocating phone calls to relevant team members, taking messages dealing with basic enquires.
  • Filing and other general office duties such as organise appointments and confirm such in relevant diaries
  • Ordering, maintaining and distributing resources such as uniforms and ID badges.
  • Take and transcribe minutes of meetings if the Administrator is not available and if required
  • Maintain confidentiality at all times
  • Carry out duties as will, from time to time, be directed


What we can offer you:

  • A comprehensive induction programme with opportunities for further training and development
  • Onsite training
  • Career progression
  • Job satisfaction
  • Employee benefits scheme - online shopping, discounts, and vouchers


Patients playing with water pistols

Colleague Stories

“Every day I learn something new from my colleagues and service users which inspires me to be a better practitioner and a better person.”

Alexandra Ferone, Acting Clinical Nurse Manager

Read our stories

Rewarding your dedication

Whether it’s RCNi membership or NMC Pin payment for nurses, or lifestyle and retail discounts for everyone, we’re always thinking about new ways of saying ‘thank you’ for being part of our team.

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*Pro-rated for part-time colleagues and subject to qualifying conditions.

Click here to download your refer-a-friend claim form and view terms and conditions.