IT Service Desk Analyst

Ferham House, Rotherham

IT Service Desk Analyst (1st line)

Position: IT Service Desk Analyst (1st line)
Location: Rotherham, S61 1AJ
Contract type: Permanent, full time  
Rate:  £23,690 per annum


This is an exciting opportunity to join our IT Department where you’ll play a crucial role in providing IT support across our rapidly growing organisation.

As an IT Service Desk Analyst with Exemplar Health Care, you’ll work alongside a second IT Service Desk Analyst to answer support calls and create tickets from both remote and on-site locations. You’ll be responsible for completing the majority of 1st line support queries. 


About Exemplar Health Care 

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. 

We have 51 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. 

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.


About the role

This role will play a major part in ensuring the smooth running of the IT infrastructure across the business and no two days will be the same.

Day-to-day responsibilities will include:

  • answering all initial IT support Calls
  • completing 1st line support tickets
  • managing the Service Desk platform
  • prioritising and escalating tickets
  • assisting with new starters and hardware
  • assisting with mobile estate
  • managing IT communications.


About you
Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll also have:

  • proven 1st line Service Desk support (2 years)
  • experience with Windows, Microsoft office and Microsoft 365
  • excellent customer service skills
  • knowledge of Windows Server Operating Systems (2016, 2019)
  • strong work ethic and self-motivation with the ability to work under pressure
  • ability to lift moderate weights such as computer display units.

Desirable systems experience:

  • networking technologies including TCP/IP, DNS, LAN, WAN, DHCP
  • Microsoft Exchange
  • active Directory , Group Policy
  • VMware
  • iOS / iPad
  • solarWinds Web Help Desk
  • Sophos.



  • GCSE’S at Grade C or above in English & Mathematics or equivalent
  • industry Standard computing qualifications such as Microsoft and CompTIA, CompTIA Network+, Security+, Server+ or other certification
  • ITIL Foundation Qualification (desirable).


What we offer

We offer great rewards and perks including: 

  • excellent supervision, peer support, learning opportunities and career prospects 
  • retail and lifestyle discounts
  • free DBS check
  • 24/7 counselling and support
  • 25 days annual leave allowance plus bank holidays 
  • Blue Light Card eligibility.


How to apply

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, please contact or call 07949530204



Colleague stories

“There are many career opportunities at Exemplar Health Care and the support that I’ve received has been amazing. Everyone at Exemplar Health Care is committed to not only our residents, but each other. I am proud to be part of the Exemplar family.”

Nurse – Exemplar Health Care

Read our stories

Rewarding your dedication

Whether it’s RCNi membership or NMC PIN payment for Nurses, or lifestyle and retail discounts for everyone, we’re always thinking about new ways of saying ‘thank you’ for being part of our team.


Lifestyle and retail discounts - all colleagues can access great savings and monthly discounts on high street shops, restaurants, pubs and holidays, as well as 2-for-1 cinema tickets.


Employee Assistance Programme - all colleagues can access 24/7 counselling and support through our wellbeing partner, Care First.


Pension plan - after 3 months, you’ll be auto-enrolled into our pension scheme with NOW pensions, where you’ll have up to 5% of your earnings (depending on your salary) put into the pension and we’ll contribute an additional 3%.

DBS check

Paid DBS check - we’ll pay for all new starters to have a DBS check, so you don’t need to cover the cost.


Career development opportunities - there are lots of opportunities to develop your skills and progress in your career at Exemplar Health Care, if you wish.