Customer Relationship Associate

Ferham House, Rotherham

Customer Relationship Associate 

Position: Customer Relationship Associate  
Location: Home based, with travel to Head Office in Rotherham once a month 
Contract type: 40 hours per week, predominately Monday to Friday but must be flexible  
Rate: £28,000 per annum


This is an exciting opportunity to work for a forward-thinking and growing provider, as our Customer Relationship Associate!

Reporting to the Business Development Manager, you’ll take responsibility for promoting and communicating Exemplar Health Care’s service offering. This will include keeping our existing key contacts up to date with bed vacancies and exploring new contacts within ICB’s, Local Authorities, Clinical Commissioning groups etc. 

We have an exciting and ambitious growth plan that aims to greatly expand our existing portfolio of homes over the coming years. We are therefore looking to further enhance our established Business Development/Customer Relationship function with the addition of this new role.

You’ll work as part of a highly motivated, successful, and driven team who are committed to driving the occupancy of our homes while ensuring our values are at the centre of everything we do. 


About Exemplar Health Care 

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. 

We have over 50 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. 

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.


About the role 

As a Customer Relationship Associate with Exemplar Health Care, you’ll take responsibility for the promotion and communication of our service offering within our homes. 

The role is varied, but as a general guide your responsibilities will involve the following. 

As a Customer Relationship Associate, you’ll: 

  • follow up on targeted marketing activity, generate interest in our homes, qualify leads and potentially schedule follow up appointments for other members of the team
  • research and identify potential referrers that have service users on their case load who could benefit from our services
  • initiate outbound calls to possible referrers to introduce Exemplar Health Care and generate interest
  • clearly and effectively communicate the features, advantages, and benefits of the services our homes offer
  • schedule appointments or demonstrations for interested referrers to further discuss or visit our services
  • update and maintain accurate records of interactions, prospects, and customer information
  • coordinate with the team to ensure a smooth transition of qualified leads and strategic contracts
  • ensure a continuous pipeline of referrals that will ensure occupancy budgets are achieved
  • raise Exemplar Health Care’s profile and promote our services with commissioners in ICBs and local authorities that fund the care of adults with complex needs.


Download the job description for a full list of responsibilities. 


About you

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll also have:

  • natural charisma – the ability to come across as genuinely likeable, trustworthy, and interested in what they have to say
  • resilience – the ability to move straight on with the next call and remain upbeat even after dealing with a difficult contact
  • I.T. skills – quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time
  • organisation – planning schedules, setting priorities, coordinating with other members of the BD team and coping with multitasking
  • natural positivity and enjoy engaging with others, as well as working alone. 


What we offer

We offer great rewards and perks including:

  • excellent supervision, peer support, learning opportunities and career prospects 
  • retail and lifestyle discounts
  • free DBS check
  • electric car salary sacrifice scheme
  • 24/7 counselling and support
  • Blue Light Card eligibility.


How to apply

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, please contact Lisandra Ferreira on or call 07951 794 598.


Colleague stories

“There are many career opportunities at Exemplar Health Care and the support that I’ve received has been amazing. Everyone at Exemplar Health Care is committed to not only our residents, but each other. I am proud to be part of the Exemplar family.”

Nurse – Exemplar Health Care

Read our stories

Rewarding your dedication

Whether it’s RCNi membership or NMC PIN payment for Nurses, or lifestyle and retail discounts for everyone, we’re always thinking about new ways of saying ‘thank you’ for being part of our team.


Lifestyle and retail discounts - all colleagues can access great savings and monthly discounts on high street shops, restaurants, pubs and holidays, as well as 2-for-1 cinema tickets.


Employee Assistance Programme - all colleagues can access 24/7 counselling and support through our wellbeing partner, Care First.


Pension plan - after 3 months, you’ll be auto-enrolled into our pension scheme with NOW pensions, where you’ll have up to 5% of your earnings (depending on your salary) put into the pension and we’ll contribute an additional 3%.

DBS check

Paid DBS check - we’ll pay for all new starters to have a DBS check, so you don’t need to cover the cost.


Career development opportunities - there are lots of opportunities to develop your skills and progress in your career at Exemplar Health Care, if you wish.