Customer Relationship Associate

Willowbeck, Sheffield

Customer Relationship Associate 

Position: Customer Relationship Associate  
Location: Home based, with travel to Head Office in Rotherham once a month 
Contract type: 40 hours per week, predominately Monday to Friday but must be flexible  
Rate: £28,000 per annum


This is an exciting opportunity to work for a forward-thinking and growing provider, as our Customer Relationship Associate!

Reporting to the Business Development Manager, you’ll take responsibility for promoting and communicating Exemplar Health Care’s service offering. This will include keeping our existing key contacts up to date with bed vacancies and exploring new contacts within ICB’s, Local Authorities, Clinical Commissioning groups etc. 

We have an exciting and ambitious growth plan that aims to greatly expand our existing portfolio of homes over the coming years. We are therefore looking to further enhance our established Business Development/Customer Relationship function with the addition of this new role.

You’ll work as part of a highly motivated, successful, and driven team who are committed to driving the occupancy of our homes while ensuring our values are at the centre of everything we do. 


About Exemplar Health Care 

Exemplar Health Care is one of the country’s leading nursing care providers for adults living with complex needs. 

We have over 50 care homes across England that support adults living with complex mental health needs, dementia, neuro-disabilities and physical disabilities. 

As well as stable and secure employment opportunities, we offer great benefits and perks, and plenty of opportunities to learn, develop and progress.


About the role 

As a Customer Relationship Associate with Exemplar Health Care, you’ll take responsibility for the promotion and communication of our service offering within our homes. 

The role is varied, but as a general guide your responsibilities will involve the following. 

As a Customer Relationship Associate, you’ll: 

  • follow up on targeted marketing activity, generate interest in our homes, qualify leads and potentially schedule follow up appointments for other members of the team
  • research and identify potential referrers that have service users on their case load who could benefit from our services
  • initiate outbound calls to possible referrers to introduce Exemplar Health Care and generate interest
  • clearly and effectively communicate the features, advantages, and benefits of the services our homes offer
  • schedule appointments or demonstrations for interested referrers to further discuss or visit our services
  • update and maintain accurate records of interactions, prospects, and customer information
  • coordinate with the team to ensure a smooth transition of qualified leads and strategic contracts
  • ensure a continuous pipeline of referrals that will ensure occupancy budgets are achieved
  • raise Exemplar Health Care’s profile and promote our services with commissioners in ICBs and local authorities that fund the care of adults with complex needs.


Download the job description for a full list of responsibilities. 


About you

Above all, you’re someone who identifies with our values of fun, integrity, responsiveness, success and teamwork.

You’ll also have:

  • natural charisma – the ability to come across as genuinely likeable, trustworthy, and interested in what they have to say
  • resilience – the ability to move straight on with the next call and remain upbeat even after dealing with a difficult contact
  • I.T. skills – quickly and efficiently accessing records, checking databases and updating files, often whilst talking to a potential customer at the same time
  • organisation – planning schedules, setting priorities, coordinating with other members of the BD team and coping with multitasking
  • natural positivity and enjoy engaging with others, as well as working alone. 


What we offer

We offer great rewards and perks including:

  • excellent supervision, peer support, learning opportunities and career prospects 
  • retail and lifestyle discounts
  • free DBS check
  • electric car salary sacrifice scheme
  • 24/7 counselling and support
  • Blue Light Card eligibility.


How to apply

Sound good? We’d love to hear from you. Click the button to ‘APPLY NOW’.

For an informal chat about joining us, please contact Lisandra Ferreira on or call 07951 794 598.

About Willowbeck

Willowbeck is a specialist care home that supports up to 80 adults living with complex mental health needs, neuro-disabilities and physical disabilities.

The home has seven small units, each with its own specialism. In a care or nursing role, you’ll usually work on one of our units so you can get to know the people you support and develop the clinical skills to support their complex needs.

Our units include a mental health unit for those who identify as male, a unit for those with nursing care needs such as tracheostomies and PEG feeding tubes, and a unit for people with high functioning mental health.

About Willowbeck

About Exemplar Health Care

Exemplar Health Care is a leading provider of specialist nursing care for adults living with complex and high acuity needs.

Our mission is to make ‘every day better’ for the people we support and our colleagues. 

We’re proud of the culture that we’ve created at Exemplar Health Care, which is underpinned by our vision, mission and values.

About us

Exemplar Health Care logo
Icon of a graduation cap

Learning and career development

Our sector-leading learning and development opportunities give you the skills and support to excel in your role and take your career to the next level.

  • Welcome induction and role specific induction
  • Care Certificate for new care colleagues
  • Exemplar Positive Behaviour Support (EPBS) training
  • Role specific apprenticeships, diplomas and qualifications
  • ABC of Caring programme for Health Care Assistants
  • Leadership and management development programmes

Career development

Rewards and benefits

Our care homes live and breathe because of the incredible colleagues who work in them.

Our rewards and benefits are just some of the ways we like to say thank you.

  • Paid DBS check
  • Lifestyle and retail discounts
  • Employee Assistance Programme
  • Access wages early via fastP.A.Y.E
  • Company Shop membership
  • Paid NMC membership for Registered Nurses

Rewards and benefits

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Exemplar Health Care values

Our values

Our values underpin everything that we do and ensure that we continue to make every day better for our people.

We look for these values in everyone who works with us.

  • Fun
  • Integrity
  • Responsive
  • Success
  • Teamwork

Our values