How we’ve worked together to shape and improve care
16 September 2026
Shaping our care together
Service User Council
The people who live in our homes know better than anyone what great care should look and feel like.
That’s why our Service User Ambassadors come together to share ideas, speak up about what matters, and help make things better across Exemplar Health Care.
70
Service User Ambassadors
6
Regional Ambassadors
17
Council meetings in 2025/26
What's it all about?
Our Ambassadors meet regularly to talk about life in our homes – what’s working well, what could be better, and the things that matter to them.
They share ideas, get involved in projects, and work with colleagues to help make positive changes.
Meet some of our Ambassadors
Every Ambassador brings their own experiences, ideas, and personality to the role. Meet some of them and discover what being an Ambassador means to them.
“I'm proud to be able to speak up for people.”
Sarah, Ambassador at Woolston House
"It feels good knowing I’ve helped someone."
Adam, Regional Ambassador
“I'm a lot more confident since becoming an Ambassador.”
Joel, Ambassador at Bennett Court
"I love helping people. It makes me feel valued.”
Alex, Regional Ambassador
“For the first time in my life, I feel like I have a purpose.”
Kelvin, Ambassador at Wytham Lodge
"My favourite thing is being able to share my opinion."
Leanne, Regional Ambassador
What’s it like being an Ambassador?
Meeting people, sharing ideas, speaking up, trying new things – and having fun along the way.
Hear what our Ambassadors have to say about the role.
In Andy’s words? “Brilliant!”
I really thought life wasn’t going to get any better than watching TV in my room.
Being an Ambassador has really built my confidence. I feel useful again, and like we’re making a difference.”
What our Ambassadors have been up to
From speaking on stage and teaching future nurses to learning new skills and creating their own newsletter, our Ambassadors get involved in all sorts of things.
Take a look at some of their latest adventures.
Taking the stage at Nursing Live
Leading sessions for student nurses
Learning lifesaving first aid skills
Presenting at our Home Manager Conference
Creating The Exemplar Express
Welcoming new residents
Being an Ambassador helps give other people a voice, as well as myself. We can spot the little things that could be better and help make changes.
It gives me a purpose.”
See what we've achieved together
Over the past year, our Ambassadors have helped turn ideas into action. Our impact report celebrates some of the projects and achievements they’ve helped make happen.
