- Our homes
- OneCare service
- Specialist care
- Residents & families
Exemplar is committed to constantly improving the quality of care we provide and invest in our people and training to ensure our services always reflect best practice. We set very high standards for all of our homes and 88% are rated Good or above by the Care Quality Commission, compared to the industry average of just 59%. We’re enormously proud of all our homes, and our exemplary CQC record testifies to the quality we achieve.
Everyone working in our homes completes an intensive training course aligned to recognised standards within the care sector. We continue to develop our people both personally and professionally throughout their career. Our dedicated and highly-skilled training and development team deliver a range of comprehensive training courses and qualifications, so our people can deliver outstanding person-centered care.
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|Goals & outcomes||Life with Exemplar|
To reinforce our own high standards, in 2018 we launched the Exemplar Quality Assurance Framework (EQA), an internal programme now embedded across our organisation. This framework supports Exemplar in its commitment to the provision of excellent quality care.
It promotes the concept of listening and learning from our service users, gathering their personal experience of the services we provide and using this feedback to drive improvements and achieve better outcomes for service users and their families. Our unswerving commitment to this puts our service users at the heart of everything we do.
Our commitment to quality is reflected in the ratings we receive from external bodies including the Care Quality Commission, and endorsements we receive from health and social care professionals, charities and support organisations.