Quality & safeguarding

Quality is our absolute priority. We ensure that our service users receive the highest quality care at all times.

Our systems, our processes and our training are aligned to ensure that we get better every day at what we do. Our quality is reflected in the ratings our homes achieve and the endorsements we enjoy from health professionals and condition-specific charities and support organisations.

We aspire to achieve positive outcomes for both service users and staff.

Our priorities for driving quality are to:

  • Deliver safe and secure services
  • Ensure required standards are achieved and exceeded
  • Identify, share and ensure delivery of best practice
  • Identify and manage risks to quality of care
  • Invest in our staff through education and training
  • Ensure a positive experience to all those who use our services
  • Maintain and monitor compliance with regulatory external bodies

Exemplar is committed to effectively protecting all vulnerable individuals supported by our services from any form of abuse, and we aim to to ensure best practice and partnership working in relation to safeguarding.

We maintain a transparent and open culture where everyone feels safe to share any concerns. Service users, familes, staff and our partners are always listened to. All Exemplar staff can access SeeHearSpeakUp, a confidential whistleblowing service for employees and employers.

Safeguarding

We ensure that all people who deliver our services develop a clear understanding of keeping safe.

Exemplar has a robust structure for managing safeguarding.  We firmly believe that safeguarding is everyone's responsibility - whatever their role.

Our clear and robust policies and procedures are supported by a firm commitment to delivering high quality training to all staff on an ongoing basis. Regular monitoring takes place to ensure this policy is adhered to and regularly evaluated.

Recruitment procedures comply with all safeguarding requirements and recommendations, in accordance with regulatory requirements.